You have questions. We have answers.


When should I arrive for my appointment?

Please arrive at least 15 minutes prior to the start of your treatment. You will have time to check in, get changed and relax in our lounge as you enjoy tea, water and soothing music while you wait to be greeted by your therapist.  If you are interested in using the sauna before your treatment, please arrive 30 minutes before your appointment start time. If you are a new client, we will ask you to fill out a brief form. You can complete your form before your appointment here.


Why do I need a Credit Card when booking an apppointment?

We require your first name, last name, phone number, email address and a credit card to hold your appointment. If you will be using a gift certificate, please have this available when booking. Your credit card will not be charged unless you advise us to do so. Please refer to our cancellation policy for any questions or concerns.


Can I cancel my appointment? Do you have a no-show policy?

If you must cancel or reschedule your appointment, we appreciate at least 24 hours notice. This is a courtesy to both other guests who may want to book an open appointment, and to our therapists. Failure to cancel at least twelve hours in advance will result in a full charge to your credit card on file. You may cancel by calling us at 207-772-8480 or email the Front Desk at contact@ninestonesspa.com.


Do you offer parking?

Off-street covered parking is available at Ocean Gateway Parking Garage, located right next door to the Spa. Current rates are $5/hr. Abundant free on-street parking is available in the neighborhood as well as metered parking on India, Fore and Middle Streets. Please consult a map of the area prior to your appointment and leave ample time to find appropriate parking.


I'm uncomfortable taking off all of my clothes for a treatment. What should I do?

We will provide a robe for you to change into. Undergarments are optional during spa therapies, so change for your therapy according to your level of comfort.


I have medical conditions. Will they prevent me from having a treatment?

If you are unsure that a medical issue will affect your spa therapy, please discuss your particular condition with your primary care provider and with us before you make your appointment to ensure that you will get the maximum benefit from your visit. Click here for a list of possible contraindications for massage, facials and waxing.

For a list of possible contraindications for our Infrared Sauna, please click here.


Can I get a massage if I'm pregnant?

We do not massage in the first trimester, but once you have entered your second trimester, a prenatal massage is an amazing way to relieve lower back pain, ease tension and stress, and release endorphins that are good for you and the baby. Pregnancy can bring on hormonal skin changes, and our expert estheticians are here to guide you through it. You can have a facial at any time during your pregnancy, and we’ll tailor the facial to use baby-safe products.


Is Tipping Customary?

While tipping is left to your discretion, a standard gratuity for a spa therapy you enjoyed is 18 - 20%. You may leave gratuity via credit card or cash upon check out, or you may give your therapist gratuity in the therapy room.


What Forms of payment Do you accept?

We accept Visa, Mastercard, American Express, Discover, cash and local personal checks with proper identification. Of course we also accept our Nine Stones Spa Gift Certificates! While spa services are not taxable, Maine state sales tax is added to retail purchases.


do you offer gift certificates?

Gift Certificates can be purchased for a dollar amount or a service. However, if our prices change, we will honor the value of the gift certificate based on the cost at the time of purchase. Gift Certificates are non-refundable, but can be transferred to another person. They can be used towards the cost of services, gratuity and retail products.


Are your therapists Licensed?

All of our therapists are state licensed massage therapists, licensed aestheticians and/or licensed nail technicians. All have had extensive education and training in a variety of bodywork modalities. They work here at Nine Stones Spa because they embody our philosophies and principles. We are members of AMTA, and are constantly adding to our knowledge through continuing education.


Children & Minors

We love children, but we are here to concentrate on your well-being. We appreciate you making other arrangements for your children while you are receiving a spa therapy. You may not leave your child unaccompanied in the spa.

Nine Stones Spa welcomes guests age 18 and older. If you are trying to schedule an appointment for someone under the age of 18 you will be referred to the Spa Manager, Allison. There must be a parent present in the treatment room or in our waiting area if a guest is under the age of 18.


Do you have a place to store my Valuables while I have a treatment?

Nine Stones Spa offers fully-appointed changing rooms and lockers for your convenience. As we cannot be responsible for lost or stolen items, please avoid bringing in valuables.


SmartPhone/Tablet/Computer use

Please help us preserve the peace and quiet of the Spa, and give yourself a little Digital Detox. Smartphone/cellphone use is prohibited in any area of the spa.


May I take photographs in the spa?

In order to safeguard the privacy of our clients and the decorum of the Spa, photography of any kind in the Spa is strictly prohibited. This includes FaceTime or similar apps. Please set your smartphone in the "off" mode.


May I Choose a specific therapist?

When booking online we reserve the right to move appointments to other therapists if necessary. If you want to book with a specific therapist, please make sure you select their name after choosing your service or make a note under Special Requests. If you are unsure of a therapists name, please contact the Front Desk and they can look up your information.