Terms & Policies
When booking online we reserve the right to move appointments to other therapists if necessary. If you are hoping to book with a specific therapist, please make sure you select their name first before choosing the service or make a note under Special Requests.
If you must cancel or reschedule your appointment, we appreciate at least 24 hours notice. This is a courtesy to both other guests who may want to book an open appointment, and to our therapists. Failure to cancel at least twelve hours in advance will result in a full charge to your credit card on file. You may cancel by calling us at 207-772-8480 or email the Front Desk at email@example.com.
We offer gift certificates that can be purchased for a dollar amount or a service. However, if our prices change, we will honor the value of the gift certificate based on the cost at the time of purchase. Gift Certificates are non-refundable, but can be transferred to another person. They can be used towards the cost of services, gratuity and retail products.
Please arrive at least 15 minutes prior to the start of your treatment. You will have time to check in, get changed and relax in our lounge as you enjoy tea, water and soothing music while you wait to be greeted by your therapist. If you are interested in using the sauna before your treatment, please arrive 30 minutes before your appointment start time. If you are a new client, we will ask you to fill out a brief form. You can complete your form before your appointment here.
We offer men’s and women’s locker rooms with showers. A private changing area is available in each locker room.
Off-street covered parking is available at Gateway Parking Garage, located right next door to the Spa. Current rates are $5/hr. Abundant free on-street parking is available in the neighborhood as well as metered parking on India, Fore and Middle Streets. Please consult a map of the area prior to your appointment and leave ample time to find appropriate parking.
We will provide a robe for you to change into. Undergarments are optional during spa therapies, so change for your therapy according to your level of comfort.
If you are unsure that a medical issue will affect your spa therapy, please discuss your particular condition with your primary care provider and with us before you make your appointment to ensure that you will get the maximum benefit from your visit. Click here for a list of possible contraindications for massage, facials and waxing.
We do not massage in the first trimester, but once you have entered your second trimester, a prenatal massage is an amazing way to relieve lower back pain, ease tension and stress, and release endorphins that are good for you and the baby.
Pregnancy can bring on hormonal skin changes, and our expert estheticians are here to guide you through it. You can have a facial at any time during your pregnancy, and we’ll tailor the facial to use baby-safe products.
While tipping is left to your discretion, a standard gratuity for a spa therapy you enjoyed is 18-20%. You may leave gratuity via credit card or cash upon check out, or you may give your therapist gratuity in the therapy room.
We accept Visa, Mastercard, American Express, Discover, cash and local personal checks with proper identification. While spa services are not taxable, Maine state sales tax is added to retail purchases.
All of our therapists are state licensed massage therapists, licensed aestheticians and/or licensed nail technicians. All have had extensive education and training in a variety of bodywork modalities. They work here at Nine Stones Spa because they embody our philosophies and principles. We are members of AMTA, and are constantly adding to our knowledge through continuing education.
CHILDREN + MINORS:
We love children, but we are here to concentrate on your well-being. We appreciate you making other arrangements for your children while you are receiving a spa therapy. You may not leave your child unaccompanied in the spa.
Nine Stones Spa welcomes guests age 18 and older. If you are trying to schedule an appointment for someone under the age of 18 you will be referred to the Spa Manager, Allison. There must be a parent present in the treatment room or in our waiting area if a guest is under the age of 18.
OTHER SPA POLICIES + GUIDELINES:
Nine Stones Spa offers fully-appointed changing rooms and lockers for your convenience. As we cannot be responsible for lost or stolen items, please avoid bringing in valuables.
Please help us preserve the peace and quiet of the Spa, and give yourself a little Digital Detox. Smartphone/cellphone use is prohibited in any area of the spa.
In order to safeguard the privacy of our clients and the decorum of the Spa, photography of any kind in the Spa is strictly prohibited. This includes FaceTime or similar apps. Please set your smartphone in the "off" mode.
WHAT WE COLLECT
We may collect the following information:
– your name and job title
– contact information including email address, postal address and telephone
– medical history and current health information
– demographic information such as postal code, preferences and interests
– other information relevant to customer surveys and/or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
– Internal record keeping.
– We may use the information to improve our products and services.
– We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
– From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
– We may use the information to customize the website according to your interests.
THIRD PARTY SITES
If you have an Account, your Account information will be protected by a password for your privacy and security. You need to prevent unauthorized access to your Account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your Account.
We seek to protect Account information to ensure that it is kept private; however, we cannot guarantee the security of any Account information.
We otherwise store all of your information using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise.
LEGAL PROCESS & INVESTIGATIONS
ADDITIONAL INFORMATION & HOW TO CONTACT US